TB
TRISHA B
1 reviews | Active since Jul 2014
30 Jul 2015, 23:36
NO REFUND OR RETURN BEFORE 7 DAYS
I HAD RECEIVED A GIFT FROM MY SISTER LAST FRIDAY THE 24TH JULY, IT WAS A SAMSUNG TABLET 4. I AM NOT HAPPY WITH THE PRODUCT AS IT WAS NOT MY CHOICE FURTHERMORE I HAD GONE TO THE CNA STORE IN PORT SHEPSTONE TO GET IT RETURNED AND THEY HAD BEEN RUDE SAYING THEY CANNOT TAKE IT BACK AND THEY REFUSED TO DO SO. IT HAD BEEN PURCHASED ON ACCOUNT AND WAS IN ITS ORIGINAL PACKAGING PLUS THE SLIP STATES \FOR REFUND OR EXCHANGE PURPOSES WITHIN 7 DAYS"HOW CONTRADICTING IS THAT HEY????? POOR ETHICS AND CUSTOMER SATISFACTION. REALLY DISAPPOINTED WITH EDCON GROUP"
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CNA's replyOfficial
31 Jul 2015, 13:24Hello Tri25,
Thank you for raising your apprehensions with us. Please be advised as per our telephonic discussion that:
* Cell phones may not be refunded
* Faulty cell phones will be exchanged or repaired subject to the relevant network provider's terms and conditions (Please
read the Customer Pick-up Document for the terms and conditions that apply to cell phones)
Your Reference Number Is : ***/GO
We sincerely appreciate your patronage. Please don't hesitate to contact us if there is anything we can help you with in the future.
If you need any further assistance, please contact us on the below number.
Kind regards,
Edcon Customer Experience Team,
***
Thank you for raising your apprehensions with us. Please be advised as per our telephonic discussion that:
* Cell phones may not be refunded
* Faulty cell phones will be exchanged or repaired subject to the relevant network provider's terms and conditions (Please
read the Customer Pick-up Document for the terms and conditions that apply to cell phones)
Your Reference Number Is : ***/GO
We sincerely appreciate your patronage. Please don't hesitate to contact us if there is anything we can help you with in the future.
If you need any further assistance, please contact us on the below number.
Kind regards,
Edcon Customer Experience Team,
***
Best regards,
CNA's reply31 Jul 2015, 13:24
Official
Hello Tri25,
Thank you for raising your apprehensions with us. Please be advised as per our telephonic discussion that:
* Cell phones may not be refunded
* Faulty cell phones will be exchanged or repaired subject to the relevant network provider's terms and conditions (Please
read the Customer Pick-up Document for the terms and conditions that apply to cell phones)
Your Reference Number Is : ***/GO
We sincerely appreciate your patronage. Please don't hesitate to contact us if there is anything we can help you with in the future.
If you need any further assistance, please contact us on the below number.
Kind regards,
Edcon Customer Experience Team,
***
Thank you for raising your apprehensions with us. Please be advised as per our telephonic discussion that:
* Cell phones may not be refunded
* Faulty cell phones will be exchanged or repaired subject to the relevant network provider's terms and conditions (Please
read the Customer Pick-up Document for the terms and conditions that apply to cell phones)
Your Reference Number Is : ***/GO
We sincerely appreciate your patronage. Please don't hesitate to contact us if there is anything we can help you with in the future.
If you need any further assistance, please contact us on the below number.
Kind regards,
Edcon Customer Experience Team,
***
Best regards,