GM
George M
1 reviews | Active since Sept 2017
19 Sept 2017, 14:01
No Refund
Bought Data at CNA Bedfordview. Unfortunately my cell phone contract does not except data buy out of the particular package. Went back to the store 15 mins later and was told they could not refund the data even though there was confirmation the voucher had not been redeemed. Spoke to Johnson at CNA head office hoping they could help. To no avail. Was told sorry we don't do refunds on data vouchers. Pathetic!!!! No customer service what so ever. So disappointed that they just don't care.
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Replies (2)
CNA's replyOfficial
20 Sept 2017, 11:48We have escalated the complaint to the C.N.A Bedford centre management to address with regards to the data refund query. Kindly note that the store will have to follow policies as well when it comes to data and airtime purchases as they are not refundable . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter and sincerely apologise..
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
CNA's reply20 Sept 2017, 11:48
Official
We have escalated the complaint to the C.N.A Bedford centre management to address with regards to the data refund query. Kindly note that the store will have to follow policies as well when it comes to data and airtime purchases as they are not refundable . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter and sincerely apologise..
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
CNA's replyOfficial
20 Sept 2017, 11:50We have escalated the complaint to the C.N.A Bedford centre management to address with regards to the data refund query. Kindly note that the store will have to follow policies as well when it comes to data and airtime purchases as they are not refundable . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter and sincerely apologise..
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
CNA's reply20 Sept 2017, 11:50
Official
We have escalated the complaint to the C.N.A Bedford centre management to address with regards to the data refund query. Kindly note that the store will have to follow policies as well when it comes to data and airtime purchases as they are not refundable . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter and sincerely apologise..
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,