SP
Spencer P
1 reviews | Active since Oct 2015
07 Oct 2015, 14:29
No professionalism, Disgusting customer service
On the 7/09/2015, I purchased a set of Headphones+mic from CNA Sunward Park <br> Only upon opening the product did I realize that it had two separate jacks, for headphones and mic respectively. This was not visible through the package or stated on it. This is not the product I needed (my laptop has a combo port just like a cellphone). I put the product back into the packaging and returned to the store with the receipt that same afternoon<br> After explaining the issue, I was told by the cashier that she refuses to exchange the product because it has been opened. This exchange effectively ended with me getting scolded like a school-child<br> I returned home and emailed CNA &
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Replies (1)
CNA's replyOfficial
08 Oct 2015, 09:46Hello S_Probert,
Thank you for bringing this matter to our attention, we do apologise for the inconvenience caused.
As advised, please note that our terms and conditions do not allow for an exchange if the packaging is no longer in its original condition.
However, we have forwarded your query to the stores management to contact you and discuss your query.
You will then be advised accordingly of final feedback regarding your query.
The reference for your query is as follows: ***/GO
Please also note that the concerns you have raised regarding the overall service received will be addressed with management.
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention, we do apologise for the inconvenience caused.
As advised, please note that our terms and conditions do not allow for an exchange if the packaging is no longer in its original condition.
However, we have forwarded your query to the stores management to contact you and discuss your query.
You will then be advised accordingly of final feedback regarding your query.
The reference for your query is as follows: ***/GO
Please also note that the concerns you have raised regarding the overall service received will be addressed with management.
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
CNA's reply08 Oct 2015, 09:46
Official
Hello S_Probert,
Thank you for bringing this matter to our attention, we do apologise for the inconvenience caused.
As advised, please note that our terms and conditions do not allow for an exchange if the packaging is no longer in its original condition.
However, we have forwarded your query to the stores management to contact you and discuss your query.
You will then be advised accordingly of final feedback regarding your query.
The reference for your query is as follows: ***/GO
Please also note that the concerns you have raised regarding the overall service received will be addressed with management.
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention, we do apologise for the inconvenience caused.
As advised, please note that our terms and conditions do not allow for an exchange if the packaging is no longer in its original condition.
However, we have forwarded your query to the stores management to contact you and discuss your query.
You will then be advised accordingly of final feedback regarding your query.
The reference for your query is as follows: ***/GO
Please also note that the concerns you have raised regarding the overall service received will be addressed with management.
Thank you for your patience.
Kind regards,
Edcon customer experience team
***