AS
Ashley S

1 reviews | Active since Feb 2016

02 Feb 2016, 12:43

No prices on majority of the products in store

Went in to purchasing school stationary. Majority of the stock never had pricing or the stock was hung up under the incorrect price tags. <br> I asked for assistance for prices with 3 items , one being a parker pen , and I was told by the floor assistant /cashier that I should wait until I get to the till point to check the price. <br> As a customer this is upsetting , as I would like to know the price to explore cheaper alternatives if needed. <br> <br> Once I got to the till point the same indivual assisted me , the systems were running slow , which I could understand, but took her 3 minutes of not scanning anything and talking loudly to other cashiers before she could tell me this. <br> <br> All cashiers also wore their magnetic name tags the wrong way around, so one could not see the name , however I was able to get her name as it was printed on the invoice. <br> <br> Customer service is key in retail , and with the lack of assistance and eagerness to focus on the customer ,I don't think I will be the last to complain. <br> <br> I would suggest a mystery shopper to see this for yourself. <br> <br>

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Replies (1)
CNA
CNA's reply04 Feb 2016, 15:09
Official
Hello AshleySmith21,

Thank you for bringing your concern to our attention and we do apologies for the inconvenience caused . We will address your concern with the store management for further investigations as this is not the service we promote in our stores and further feedback will be provided shortly .

Your reference number is ***/GO .

Kind Regards
Edcon Customer Experience Team
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