1 reviews | Active since Sept 2012
No package delivered on date
So I have emailed customer care...social media making sure my package would be delivered on the date that was due. I ordered on the 31st of May and was promised by cna online...social media and customer services that that is the absolute latest date. I confirmed with them this morning on their Facebook page to hoot for my ****. NOTHING!!! how does a client remind this company the while week and they still stuff up my order. I now have to go to a birthday with no gift! Thank u cna for living up to your **** service!!! And I have another game coming next week and I bet u It will be forgotten as well. The fact that cna **** as well stating that Its been delivered......and I arrive home with nothing makes it worse. I hate unreliable companies and u cna have made the top of my **** list. I want my package on saturday the 6th of june!!! Or there will be hell I can promise u.
Thank you for bringing this matter to our attention and we must apologise for the delayed response. As per our online team the matter has been resolved as you have already collected the item at your local store.
You may be rest assured that the management and processing of queries such as yours will be promptly dealt with, and that CNA remains committed to providing customer service, which exceeds customers' expectation.
If you have any future concerns or issues that you are not entirely happy with, you are more than welcome to come and speak to us on ***(***) to enable us to address your concerns immediately.
Kind regards,
Edcon customer Experience Team
***
Best regards,
Thank you for bringing this matter to our attention and we must apologise for the delayed response. As per our online team the matter has been resolved as you have already collected the item at your local store.
You may be rest assured that the management and processing of queries such as yours will be promptly dealt with, and that CNA remains committed to providing customer service, which exceeds customers' expectation.
If you have any future concerns or issues that you are not entirely happy with, you are more than welcome to come and speak to us on ***(***) to enable us to address your concerns immediately.
Kind regards,
Edcon customer Experience Team
***
Best regards,