1 reviews | Active since Nov 2016
NO ONLINE ORDERING FROM CNA RSA
<p>Hi,</p> <p>I ordered a laptop from CNA South Africa on the 7th of November 2016. We paid for it and the amount went off our account. No delivery NINE days later. e-mails resulted in ato-responses never followed up by EDCON. When phoningthe customer care department today they could not find my order!!!</p> <p>I got confirmation via e-mail of the shipping document (# ********** 31). In an attempt to cancl the deal and get refunded I was told they cannot do anything but will escalate the query. (That after 20 minutes). Whatever that means??</p> <p>I strongly recommend that CNA get out of the online shipping business! Business name: EDCON CNA</p>
Thank you for bringing this matter to our attention. We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised we have addressed this incident with our online team , you will be receiving feedback shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised we have addressed this incident with our online team , you will be receiving feedback shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
