1 reviews | Active since Jun 2014
No help if no receipt
<p>I purchased a cellphone from the CNA, but unfortunately I have misplaced the receipt. The cellphone keeps shutting down so I took it in to the store for some assistance. initially I thought I had purchased it on my account, so I went in to the CNA in gateway, I was told they cannot track my purchases I needed to go the Edgars as without a receipt they cannot do anything. The lady at edgars was extremely helpful but we realised that I had not purchased on my account. I had purchased it on credit card. I realise it is my mistake for losing the receipt but surely there should be some code to scan on the item to prove it was bought from cna. I have proof on my credit card that proves payment of R699 at the CnA. Surely some assistance can.be offered by CNA. Don't be so brash to clients.</p>
Kindly get a bank statement reflecting the purchase the store will therefore be able to assist further.We have escalated the complaint to the C.N.A Gateway mall management to address as our valued customer is not happy that the store cannot trace the purchase . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly get a bank statement reflecting the purchase the store will therefore be able to assist further.We have escalated the complaint to the C.N.A Gateway mall management to address as our valued customer is not happy that the store cannot trace the purchase . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.