CvdM
Christelle van der Merwe
1 reviews | Active since Sept 2017
15 Jan 2018, 21:19
No feedback on missing items
I placed an order at the end of Nov for goods delivered in December.
5/15 of my items were not part of the delivery.
I immediately email them the query. They phoned me to say the request would be escalated, but this was 4 weeks ago and still no word from them. I've send 3 more emails, but no response apart from the automated email. Really disappointed with the lack of service and follow up.
Helpful (0)
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Replies (2)
CNA's replyOfficial
17 Jan 2018, 09:41Thank you for making contact with us.We apologise for the delayed delivery of the missing books .Once again we have escalated your query to the online team for urgent assistance .
Kind regards
The Edcon Customer Experience Team
Best regards,
CNA's reply17 Jan 2018, 09:41
Official
Thank you for making contact with us.We apologise for the delayed delivery of the missing books .Once again we have escalated your query to the online team for urgent assistance .
Kind regards
The Edcon Customer Experience Team
Best regards,
CvdM
Christelle van der Merwe's updateReviewer Update
26 Feb 2018, 23:14I have still not received my full refund ?. Yet again have emailed with no response. Really unexceptable that you only get heard once you go through these channels! If you advertise yourself as an online shop your correspondence and service can not be this bad! I've waited 3 months now for a refund ????!!!
CvdM
Christelle van der Merwe's update26 Feb 2018, 23:14
Reviewer Update
I have still not received my full refund ?. Yet again have emailed with no response. Really unexceptable that you only get heard once you go through these channels! If you advertise yourself as an online shop your correspondence and service can not be this bad! I've waited 3 months now for a refund ????!!!