LB
LUCINDA B

1 reviews | Active since May 2010

04 Dec 2015, 09:19

No Feedback on Delivery

I've order and placed my order #***, on November 30, 2015 12:12:31 PM CAT. <br> <br> According to your websites delivery info the order will be delivered between 2 and 5 working days and you can track exactly where the delivery is by emailing at [Email Removed] I've emailed on 02nd of December as my order notification was change on the 30th to pick and that was the last update received via my online account. I've not yet received any formal notification from the website nor my attempt to track it via your emailing system.<br> <br> It's becoming very frustrating as I need to know the whereabouts of this order as I need to make arrangements should I not receive it on time.<br> <br> Confirmation of the above delivery would be greatly appreciated.<br> <br> Regards,<br> L du Preez

0
Replies (1)
CNA
CNA's reply05 Dec 2015, 11:11
Official
Hello lucyjhb,


We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order..

Please find below reference number for this query:
***/GO

Thank you for your patience.

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: 0800 203

Best regards,