No feedback on backorders and empty promises

<p>I found the Marvel graphic novel partworks series relaunch late in the series and decided that since CNA has a back order system, I will start from where the series is and back order the missed issues 4 at a time.</p> <p> </p> <p>I placed a back order for issue 1 - 4 at the Clearwater branch on 5 May and was told it could take up to 4 weeks. They also promised to keep a copy of each new issue for me when they become available. </p> <p> </p> <p>After 4 weeks I was at the mall and decided to query my order. Nothing yet, but I was told that it could take longer. They would get the manager to follow up for me on Monday and give me feedback. No feedback received. </p> <p> </p> <p>I have since gone to the store and called numerous times, gave my contact details numerous times and was promised feedback numerous times. I have ony received feedback for the first time on 30 June and was told that the order should have been there, they have arranged with the supplier to deliver the issues either over the period of 1 - 9 July. I would get a call when the issues arrived. </p> <p> </p> <p>It is now 11 July with no further feedback. I would like to know the status of my back order and teh reason behind why I am promised feedback and call backs, but never receive them (Except for the one exceptional event which also proved to be fruitless)? I do not mind waiting for the issues and can definitely understand if there is a delay in the delivery from suppliers (which I would accept as being out of the hands of the branch), but the lack of feedback is causing a big problem which could easily have been avoided. </p> <p> </p> <p>The only reason why I do not give a 1 start rating of terrible is because the branch has been keeping copies of each new issue aside for me as promised. <span style="text-decoration: underline;">I really appreciate this service.</span></p> <p> </p> <p>I hope that someone will help me to resolve this stalemate that I am at with regards to the back order (Call for feedback, receive promise for feedback, receive no feedback, call for feedback, etc) so that I can place the followup orders and get up to date. </p>