cR
charlin R
1 reviews | Active since Dec 2012
05 Jan 2016, 16:07
NO FEEDBACK
I RECENTLY MADE A COMPLAINT TO THE CNA HEAD OFFICE. AFTER 2 WEEKS I HAD CALLED BACK SINCE I HAD NOT RECEIVED ANY COMMUNICATION. THE CONSULTANT THEN ESCALATED THE COMPLAINT TO THE REGIONAL MANAGER AND SAID THAT I SHOULD RECEIVE COMMUNICATION WITHIN 48 HOURS. THE REGIONAL MANAGER DID NOT CONTACT ME. I THEN CALLED THE STORE GOT HIS NUMBER AND CONTACTED HIM. HE WAS NOT VERY FRIENDLY AND NOT PLEASED WITH MY CALL. IT'S OVER A MONTH NOW AND STILL NO SOLUTION TO MY COMPLAINT. IS THIS HOW AN ESTABLISHED BUSINESS TAKES THEIR COMPLAINTS. IT'S ACTUALLY PATHETIC.
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CNA's replyOfficial
06 Jan 2016, 12:10Hello charlinr,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised our refund and exchange policy is part of the service we render to our customers.
Kindly note an out of box failure can only be exchanged or refunded within 7 days of purchase.
After 7 days the handset needs to be taken for an assessment/ repairs, this process is mainly followed in order to determine whether it was factory fault or otherwise. (Duration is 4 to 6 weeks) . Feedback confirming the technicians/supplier findings is directly provided to the store to either replace, credit or state otherwise. According to the stores management team this information was provided to you about two weeks ago when the unit was booked in for repairs, feedback confirming the status of the repair will be communicated to you shortly. .
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised our refund and exchange policy is part of the service we render to our customers.
Kindly note an out of box failure can only be exchanged or refunded within 7 days of purchase.
After 7 days the handset needs to be taken for an assessment/ repairs, this process is mainly followed in order to determine whether it was factory fault or otherwise. (Duration is 4 to 6 weeks) . Feedback confirming the technicians/supplier findings is directly provided to the store to either replace, credit or state otherwise. According to the stores management team this information was provided to you about two weeks ago when the unit was booked in for repairs, feedback confirming the status of the repair will be communicated to you shortly. .
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
CNA's reply06 Jan 2016, 12:10
Official
Hello charlinr,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised our refund and exchange policy is part of the service we render to our customers.
Kindly note an out of box failure can only be exchanged or refunded within 7 days of purchase.
After 7 days the handset needs to be taken for an assessment/ repairs, this process is mainly followed in order to determine whether it was factory fault or otherwise. (Duration is 4 to 6 weeks) . Feedback confirming the technicians/supplier findings is directly provided to the store to either replace, credit or state otherwise. According to the stores management team this information was provided to you about two weeks ago when the unit was booked in for repairs, feedback confirming the status of the repair will be communicated to you shortly. .
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Please be advised our refund and exchange policy is part of the service we render to our customers.
Kindly note an out of box failure can only be exchanged or refunded within 7 days of purchase.
After 7 days the handset needs to be taken for an assessment/ repairs, this process is mainly followed in order to determine whether it was factory fault or otherwise. (Duration is 4 to 6 weeks) . Feedback confirming the technicians/supplier findings is directly provided to the store to either replace, credit or state otherwise. According to the stores management team this information was provided to you about two weeks ago when the unit was booked in for repairs, feedback confirming the status of the repair will be communicated to you shortly. .
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***