GB
Guinivere B
1 reviews | Active since Aug 2012
21 Apr 2015, 06:26
No delivery or feedback on paid items
I paid for a pre-order game and it was not delivered a week after the release date. I spoke to someone at their call centre and they cut me off. I called in again about seven times after that just to be cut off over and over again. I went as far as to post on facebook regarding this and they promised to get back to me. to date after three weeks still nothing. So i will be going to the small claims court and making a case seeing as this is not the first time i have had this issue. I really can't believe this is how they treat their Clients and i still have one more order on pre-order. Should probably make provision that I won't get it.
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CNA's replyOfficial
23 Apr 2015, 14:29Hello Havhadit,
Thank you for taking the time and discussing the concerns you have regarding your online order purchase, We can understand the frustrations this has caused you. Kindly note we have escalated your concerns directly to CNA online management for further assistance and they will be reverting feedback to you.
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction is priority.
Reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for taking the time and discussing the concerns you have regarding your online order purchase, We can understand the frustrations this has caused you. Kindly note we have escalated your concerns directly to CNA online management for further assistance and they will be reverting feedback to you.
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction is priority.
Reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
CNA's reply23 Apr 2015, 14:29
Official
Hello Havhadit,
Thank you for taking the time and discussing the concerns you have regarding your online order purchase, We can understand the frustrations this has caused you. Kindly note we have escalated your concerns directly to CNA online management for further assistance and they will be reverting feedback to you.
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction is priority.
Reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for taking the time and discussing the concerns you have regarding your online order purchase, We can understand the frustrations this has caused you. Kindly note we have escalated your concerns directly to CNA online management for further assistance and they will be reverting feedback to you.
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction is priority.
Reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***