CP
Calvin P
1 reviews | Active since Sept 2013
08 Dec 2015, 10:11
NO DELIVERY ON 2 ORDERS
I have purchased items from the online website on the 26/11/15 order no.*** and on the 30/11/2015 order no.*** both have not been delivered and it clearly states on their website that delivery will be in 2-5 days and that( Where unforeseeable delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery) yet I have not received a single email or call to tell me when will it be delivered
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CNA's replyOfficial
09 Dec 2015, 15:05Hello calz0310,
Please accept our sincere apologies for any frustration occurred due to this incident.
In regards to order number: ***
Thank you for bringing your concern to our attention and we do apologies for the inconvenience caused , as per the feedback received from our cell phone buying team . Our stores had a limited stock available and only at selected stores as this was the old stock that we had in stores . e.g. if a store had two cell phones they will only have the two cell phones available on the promotions .
As per our records it shows that order number: *** was delivered to you this morning at 10:15.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustration occurred due to this incident.
In regards to order number: ***
Thank you for bringing your concern to our attention and we do apologies for the inconvenience caused , as per the feedback received from our cell phone buying team . Our stores had a limited stock available and only at selected stores as this was the old stock that we had in stores . e.g. if a store had two cell phones they will only have the two cell phones available on the promotions .
As per our records it shows that order number: *** was delivered to you this morning at 10:15.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
CNA's reply09 Dec 2015, 15:05
Official
Hello calz0310,
Please accept our sincere apologies for any frustration occurred due to this incident.
In regards to order number: ***
Thank you for bringing your concern to our attention and we do apologies for the inconvenience caused , as per the feedback received from our cell phone buying team . Our stores had a limited stock available and only at selected stores as this was the old stock that we had in stores . e.g. if a store had two cell phones they will only have the two cell phones available on the promotions .
As per our records it shows that order number: *** was delivered to you this morning at 10:15.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustration occurred due to this incident.
In regards to order number: ***
Thank you for bringing your concern to our attention and we do apologies for the inconvenience caused , as per the feedback received from our cell phone buying team . Our stores had a limited stock available and only at selected stores as this was the old stock that we had in stores . e.g. if a store had two cell phones they will only have the two cell phones available on the promotions .
As per our records it shows that order number: *** was delivered to you this morning at 10:15.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***