1 reviews | Active since May 2016
No delivery of my Fifa 18
On the 29th September 2017, I placed my order for 3x Fifa 18 PS3 Legacy editions online on the CNA website. Current price advertised was R100. I followed the entire process and paid successfully for the games. I then received and email to say that CNA accepts my payment, and my order has been moved to "pick" status. After about 2 hours, I received a mail that CNA has made a mistake and the price was incorrect, and that my order is cancelled. Now i have not cancelled any order, nor did i authorize any order be cancelled on my behalf. My money was taken and the deal has been finalized. To top it all off the price that I purchased my games for was the main reason I bought it due to the saving. They had even scratched out the R799.90 price tag and replaced it with a new price showing "NOW R100" I've got screenshots to prove the pricing and the successful payment, that has influenced my purchase and I bought immediately. Now I am sitting with no games and no money. I have raised this query via CNA Facebook page as well as the call center which has give me a reference number which is ********** 0452/go which was done the same day of purchase but still no resolution or feedback with each time Edcon telling me they will get back to me when they can. I DO NOT WANT A REFUND BUT RATHER MY GAMES I BOUGHT. I will be taking this further steps to go via social media as well too
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
