NVdL
Nicolaas Van der Linde
1 reviews | Active since Dec 2015
08 Dec 2015, 20:28
No delivery of goods bought.
After purchasing a PS4 on cyber monday I contacted customer support multiple times. None of my phone calls or emails were returned. I still haven't received my item and no one can tell me where it is. On the facebook page it seems that I am not the only one experiencing this problem. <br> <br> Your website states 2-5 working days. We have passed that. I was in the sandton store and they had stock of the item. I ordered the Item knowing Id be in Jhb till today. Im now in Mpumalanga. <br> <br> <br> I want to know what is going on. Zero customer support. Zero service. 100% money grabbing. <br> <br> Please get someone to contact me asap to sort this out.
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Replies (1)
CNA's replyOfficial
10 Dec 2015, 15:50Hello Broadbandboer,
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order..
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order..
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
CNA's reply10 Dec 2015, 15:50
Official
Hello Broadbandboer,
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order..
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you in regards the status of your order..
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203