No delivery! No support!

Pre-ordered FIFA18 with the promise of delivery on release day. Phoned at 4pm on release to be told no deliveries would be happening due to technical error. Also can't fetch from store since most were sold out. Thanks for telling me. Drove to a more prepared shop and bought game. Cancelled my order.

5 days later, game is delivered to me. On phone for 45 mins to tell them that game was delivered. Ok, they will collect game. Phone call next day to say that once game is collected they will process my refund. So I must wait longer just because I was honest (nobody knew that the game was delivered to me). Game is then collected with no notification - lucky someone was home! Phone call the next day to ask if we had received our order... WHAT?!

Phone call today to ask if collection had been arranged - yes, 6 days ago. Ok, do I know who arranged collection so that they can be contacted to process my refund... HUH???!!

In all this time I have not received a suitable response to my many calls, social media messages and emails complaining about the incompetence and bad customer care from the company.

Ridiculous.