TC
Tharrsan C
1 reviews | Active since Dec 2015
09 Dec 2015, 07:16
No delivery and no feedback to whats happening
I purchased a game online, its the six working day and i have heard no feedback. According to you terms, the package will be delivered in 2-5 working day and customers will be informed regularly on the status of the purchase. I have received no communication regarding my purchase.
Helpful (0)
Replies (1)0
Replies (1)
CNA's replyOfficial
11 Dec 2015, 08:28Hello Tharrsan,
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering your order .
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering your order .
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
CNA's reply11 Dec 2015, 08:28
Official
Hello Tharrsan,
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering your order .
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Please accept our sincere apologies for the lapse in service experienced.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering your order .
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203