1 reviews | Active since Apr 2016
No delivery
I oredered an external hard drive on the 11th of December 2015 form CNA online store, sent emaIls requesting on when the order will be delivered on january 2016, sent more than one on february and march respectively, all the response i get is that a ticket was created and it will be attended to, no one seems to know when exctly, now of late my emails are just being ignored and it is now April, the annoying part is that my account card was chargd and I am already paying for what I DONT HAVE. Order NO #***
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the C.NA Online tea for further assistance and for feedback to be provided directly to you as the matter has been pending for a long time
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the C.NA Online tea for further assistance and for feedback to be provided directly to you as the matter has been pending for a long time
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Its now 3weeks since the Customer experience team rep**** to my complaint saying they have escalated the matter, up to now no one has said anything to me, this is the worst service from all the bad services I have gotten in the past!
Its now 3weeks since the Customer experience team rep**** to my complaint saying they have escalated the matter, up to now no one has said anything to me, this is the worst service from all the bad services I have gotten in the past!
Thank you for the update, We have notified the C.N.A online higher management that our valued customer is still awaiting feedback as the matter has been pending for a long time.
We apologise again for any frustrations incurred.
Your reference number remains the below
***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you for the update, We have notified the C.N.A online higher management that our valued customer is still awaiting feedback as the matter has been pending for a long time.
We apologise again for any frustrations incurred.
Your reference number remains the below
***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.