KA
Khadeeja A
1 reviews | Active since Sept 2014
08 Dec 2015, 12:28
No Delivery
Placed an order online on 30 November 2015 and received one email to say order was received. Order Number: *** It says it takes 2 - 5 business days, when checking online, it still says pick. there is no way of checking when the item will be delivered. I emailed [Email Removed] just getting an automated response.<br> I could've purchased the item instore......<br> <br> Pathetic service
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CNA's replyOfficial
10 Dec 2015, 11:44Hello khadgene,
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your online order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you confirmation the status of your order.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your online order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you confirmation the status of your order.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
CNA's reply10 Dec 2015, 11:44
Official
Hello khadgene,
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your online order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you confirmation the status of your order.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your online order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you confirmation the status of your order.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203