1 reviews | Active since Oct 2013
No customer service
<p>I purchased a reware cellphone online in July 2016.</p> <p>A few months later, it just stopped working - the screen went black but I could still hear it charging etc.</p> <p>I sent the phone to my nearest store, who sent it in to be repaired. Their service was really good.</p> <p> </p> <p>The phone was sent back to me more than 2 months later, stating that it is irrepairable.</p> <p>This phone is still under warranty and I have requested assistance from customer relations to assist me with this.</p> <p> </p> <p>2 emails have been sent, first on 12th December and again on 05th January.</p> <p>I have still had no response either by email or a telephone call. </p>
Kindly report the matter at your most convenient store and the management will b able to advice on way forward. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly report the matter at your most convenient store and the management will b able to advice on way forward. Please find the below reference number for your post ***/GO. We apologise again for the frustrations incurred
Kind regards,
Customer Experience Team
Call Centre: ***.
Dissapointed yet again!!
So after going back to the store that helped me in the first place, they decide to send the phone back to Vodacom at Lakeside mall to fix the SIM tray (that was not broken). The staff at vodacom inform me that the phone is beyond repair, but no technician ever opened it. How can you tell that it is beyond repair, if its never been opened to be inspected??
Any idiot can look at something at tell it cant be fixed, without opening and inspecting it!!
I am not impressed!!
CNA - you have 2 options - replace the faulty cellphone or give me a refund.
The service I have received from the manager Marta and Meelie at Mall@Carnival CNA has been great, they have gone out of their way to assist me in this regard.
As for the rest of CNA, this is pathetic!
I eagerly await your response.
Dissapointed yet again!!
So after going back to the store that helped me in the first place, they decide to send the phone back to Vodacom at Lakeside mall to fix the SIM tray (that was not broken). The staff at vodacom inform me that the phone is beyond repair, but no technician ever opened it. How can you tell that it is beyond repair, if its never been opened to be inspected??
Any idiot can look at something at tell it cant be fixed, without opening and inspecting it!!
I am not impressed!!
CNA - you have 2 options - replace the faulty cellphone or give me a refund.
The service I have received from the manager Marta and Meelie at Mall@Carnival CNA has been great, they have gone out of their way to assist me in this regard.
As for the rest of CNA, this is pathetic!
I eagerly await your response.