1 reviews | Active since Apr 2013
No customer service
While searching around for a notebook on saturday, it became very clear that all of your staff (incl your cell phone staff) had much better things to do then to help any customers in the store at the time. I'm not requesting that I have someone following me around asking if they can assist you, but surely after seeing me walk back and forth through the store they should realize that I am looking for help. The reason why they were unable to assist is due to the fact that they were too busy watching funny videos on one of your display laptops. I too like to have a laugh at the appropriate time however the uncontrollable laughter and shrieking surely is not that of a professional business. To top it off once I had found what I was looking for and headed to the till, I was almost made to feel guilty because I had disrupted the cashiers fun, so she had to actually walk towards the till area and help me.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Phalaborwa management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored your wife and continue watching funny videos , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Phalaborwa management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored your wife and continue watching funny videos , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.