rM
ryan M
1 reviews | Active since Aug 2015
31 Dec 2015, 10:03
no comunitaction of no stock failure to delivery
I placed an order on CNA online on the 18th of December 2015, order numbers ***, ***, they said the delivery would take place 2-5 working days, I received a follow up email on the 22nd that the status of the order was moved to delivery to home, it is now the 31 of december and I have yet to receive my order. I called the CNA online customer service number *** (had to phone 5 times till someone picked up) they informed me that my order has been cancelled!! Due to no stock availability, I was not informed and CNA still has my money.<br> <br> This is unacceptable and pathetic service from such a large retail company, I am disgusted to say the least
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CNA's replyOfficial
31 Dec 2015, 10:45Hello sheep4ryan,
It's with great displeasure to hear that your online order was cancelled without any notification. Please accept our sincere apologies for any frustrations and inconvenience caused by this incident.
That is certainly not the type of service that indicates our standards. We truly regret this unintentional mistake on our part in regards to the delay in delivering and cancelling your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you and provide resolution plan in regards to your refund.
Please find below reference number for this query:
***/GO
Kindly accept our sincere apologies again in regards to the lapse in service experienced.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It's with great displeasure to hear that your online order was cancelled without any notification. Please accept our sincere apologies for any frustrations and inconvenience caused by this incident.
That is certainly not the type of service that indicates our standards. We truly regret this unintentional mistake on our part in regards to the delay in delivering and cancelling your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you and provide resolution plan in regards to your refund.
Please find below reference number for this query:
***/GO
Kindly accept our sincere apologies again in regards to the lapse in service experienced.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
CNA's reply31 Dec 2015, 10:45
Official
Hello sheep4ryan,
It's with great displeasure to hear that your online order was cancelled without any notification. Please accept our sincere apologies for any frustrations and inconvenience caused by this incident.
That is certainly not the type of service that indicates our standards. We truly regret this unintentional mistake on our part in regards to the delay in delivering and cancelling your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you and provide resolution plan in regards to your refund.
Please find below reference number for this query:
***/GO
Kindly accept our sincere apologies again in regards to the lapse in service experienced.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It's with great displeasure to hear that your online order was cancelled without any notification. Please accept our sincere apologies for any frustrations and inconvenience caused by this incident.
That is certainly not the type of service that indicates our standards. We truly regret this unintentional mistake on our part in regards to the delay in delivering and cancelling your order. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to our online management team to provide an explanation directly to you and provide resolution plan in regards to your refund.
Please find below reference number for this query:
***/GO
Kindly accept our sincere apologies again in regards to the lapse in service experienced.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***