1 reviews | Active since Oct 2015
No after sales assistance & cust/serv non existant
Good day, CUSTOMER SERVICE <br> <br> I bought a Seagate external hard drive some time back when it was on special at CNA. (Can be 1-2 years already) <br> <br> When is realized that the computer is not picking up the hard drive i googled Seagate and came across their website on putting in the serial number it gave me a message that the hard drive is till under warrantee that expires 11/01/2016. <br> <br> I requested assistance by putting me in touch with a Seagate rep or someone that works with your electronic merchandise/r so that i can ascertain how to go about having the hard drive fixed or replaced still it is till under warrantee. <br> <br> All my childrens pictures and personal documents was stored on the harddrive and now it seems that it will all be lost.<br> <br> I bought the hard drive on my account so surely somewhere there must still be a record of it, I however no longer have the slip since it has been quite some time. <br> <br> Serial Number : NA4AHLJ4<br> Model nr : SRD00F1<br> PN : 1D6AD8-500 500GB<br> SEAGATE EXPANSION PORTABLE DRIVE <br> <br> I emailed Edcon's customer email a week ago, still no reply. <br> <br> Kind Regards <br> Mrs J. Pieterse <br> <br> Email : [Email Removed]<br> Cell : ***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, you have been advised of the terms and conditions that apply when returning an item as you no longer have your proof of purchase.
We do however advise that you visit the store of purchase and request to speak to the Stores management and you will be advised accordingly if any assistance can be provided to you,since the item was purchased on your account.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, you have been advised of the terms and conditions that apply when returning an item as you no longer have your proof of purchase.
We do however advise that you visit the store of purchase and request to speak to the Stores management and you will be advised accordingly if any assistance can be provided to you,since the item was purchased on your account.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***