WC
Wendy C
1 reviews | Active since Nov 2015
03 Feb 2016, 14:49
Nikon passing the buck
Re: the below complaint previously on HelloPeter.<br> <br> http://hellopeter.com/cna/complaints/cna-makhado-passing-the-buck-*** <br> <br> CNA have since reported back to us saying that Nikon will only do the repair but at our own expense. This is because the camera is no longer under warranty. I accept this, but my issue is that the part is still under warranty, having only just been repaired - for the third time I should add. I do not believe that we should be accountable for the cost, and that either Nikon or CNA should replace the camera.
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Replies (1)CNA's replyOfficial
04 Feb 2016, 16:47Hello wendycoll,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Your reference number is ***/GO
Kind regards
Edcon customer experience team
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Your reference number is ***/GO
Kind regards
Edcon customer experience team
***
CNA's reply04 Feb 2016, 16:47
Official
Hello wendycoll,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Your reference number is ***/GO
Kind regards
Edcon customer experience team
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Your reference number is ***/GO
Kind regards
Edcon customer experience team
***
