1 reviews | Active since Mar 2012
Nightmare Disorganized Timewasters
I bought a laptop from the CNA online store.I decided to return this laptop due to the fact that l was not satisfied with its overral performance. This laptop was received by CNA warehouse in Pretoria and a person called Katlego signed the confirmation of receipt.
CNA just told me today that l need to wait for 14 days for a refund because they have sent the laptop for repairs. 1..First of all,as a customer l have the right to change my mind. 2..I never requested for the laptop to be repaired,l want my money back.As a customer,l don't have to be forced to accept a purchase. 3..According to CNA's own website,l can return a produce within 30 days if not satisfied.
The use of the word "or" on CNA's own website for refunds entails that l can chose a refund. But after numerous calls and enquiries, l keep being told that Laptop was booked for repairs.The laptop is not broken,l am not happy with its overall performance. I do not need to justify,my change of mind.
All these unfair consumer practices are in breach of the Consumer Protection Act as l have a right to change my mind as a customer.I must beg and make numerous phone calls to Edcon call centre whilst CNA keeps silent.
Further l have waited almost two weeks for product to be returned to CNA warehouse in Pretoria from Cape Town and now l have to wait a further 14 days to get a refund. I am never buying anything online from this shop again.CNA clearly has no idea how to run an online shop or how the Consumer Protection Act operates. CNA ********** 32- ********** 1025/GO
As per our telephonic conversation. We have escalated the complaint to the C.N.A Central Pretoria management to address with regards to the Laptop complaint as you requesting a refund because you are not happy with its quality. Kindly note that the store will have to follow policies as well with regards to the digital items. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
As per our telephonic conversation. We have escalated the complaint to the C.N.A Central Pretoria management to address with regards to the Laptop complaint as you requesting a refund because you are not happy with its quality. Kindly note that the store will have to follow policies as well with regards to the digital items. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
As per our telephonic conversation. We have escalated the complaint to the C.N.A Central Pretoria management to address with regards to the Laptop complaint as you requesting a refund because you are not happy with its quality. Kindly note that the store will have to follow policies as well with regards to the digital items. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
As per our telephonic conversation. We have escalated the complaint to the C.N.A Central Pretoria management to address with regards to the Laptop complaint as you requesting a refund because you are not happy with its quality. Kindly note that the store will have to follow policies as well with regards to the digital items. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,