my money was not assessed

<p>I purchased a Samsung z2 from cna canalwalk on 13/10/2016, of the applications on the phone did not open, I called the can head office and they confirmed that I could return the phone to any can store, which I did on 19/10/2016. The manager said that because of the store policy the phone could not be replaced or refunded but had to be sent for assessment which would take seven days and I would be contacted withe the outcome. On 31/10/2016 I went to store as I had no contact yet. I was told phone was sent for assessment but I could follow up with the edcon/can head office. I did that on the same date and was assured that I would receive a reply by end of the business day but that did not happen, I called again 01/11/2016 and was told the turn around time for complaints is 48hours. I called on 02/11/2016 after dtelephone was put down on 2 occasions by the call centre agents I was connected with the lady who I spoke to on 31/10/2016. She confirmed that she is awaiting a reply from vodacom as the phone has been sent to them for assessment she is awaiting a reply. It's the close of another business day and still I have not had any form of contact, I purchased a phone two weeks and to date has not even been able to use it?????????disgusting client service and even more disgusting products being sold</p> <p> </p>