QF
Quinton F

1 reviews | Active since May 2011

29 Dec 2019, 21:01

My daughter did not receive a Christmas gift cause of CNA's incorrect website trading hours

24.12.2019 went to Cape Gate CNA to view laptop for a gift for my daughter, viewed closing time the time on website as I thought on my way home from Worcester I make make the purchase, phone about 18h00 to the store only to be told the store is closed, so disappointed as the laptop special was 10% off and additional 20% for display. Had no gift for my daughter so sad and the store was the following day closed as well making it worse. 27.12.2019 went to the store ask the lady assistant who inturn ask her manager to assist as I informed them about the closing times on website and the 20% discount and was refused told it ended 24th and nothing they can do about it even after I informed them but your closing times was incorrect that is why piece of mind I left work after 5 thinking I can still make it only to be told when I phoned the store at 6 just for piece of mind only to be told they are closed. So frustrating so disappointed in CNA not owning up to there incorrect trading hours which lead to my daughter not receiving a gift and not allowing the discount.

0
Replies (3)
CNA
CNA's reply06 Jan 2020, 10:57
Official
Dear Quinton

Thank you for sharing your experience with us.

Please accept our sincere apologies for the frustrations caused to you .

We will escalate your query to our senior manager and final feedback will be provided to you .

***/GO

Kind regards

CNA Customer Experience Team
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QF
Quinton F's update24 Jan 2020, 07:34
Reviewer Update
Wow no reply from CNA so unprofessional.
QF
Quinton F's update08 Feb 2020, 06:51
Reviewer Update
Still no feedback from CNA?