AM
Annah M
1 reviews | Active since Apr 2015
09 Sept 2015, 17:58
More than 2 months still haven't received my phon
This is my third complaint and STILL NOT HAPPY YOU SAID THE STORE MANAGER WILL CALL ME UP UNTIL TODAY I'M STILL WAITING FOR HER TO CALL ME, SAYING SORRY IS NOT ENOUGH I WANT MY PHONE BACK. EVEN WHEN I CALL THE STORE SHE IS ALWAYS UNAVAILABLE MUST I ALWAYS CHASE AFTER HER I'M WASTE MY AIRTIME CALLING HER, THIS IS HOW YOU TREAT YOUR CUSTOMERS VERY DISAPPOINTING. TO ME IT SEEMS LIKE THEY DONT WANT TO GIVE MY PHONE, I DONT WANT YOUR APOLOGY JUST GIVE ME MY PHONE BACK.
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Replies (1)
CNA's replyOfficial
11 Sept 2015, 08:49Hello Ndo13,
Thank you for bringing this mater to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that the Regional manager will be in contact with you today regarding your query.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this mater to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that the Regional manager will be in contact with you today regarding your query.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
CNA's reply11 Sept 2015, 08:49
Official
Hello Ndo13,
Thank you for bringing this mater to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that the Regional manager will be in contact with you today regarding your query.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this mater to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that the Regional manager will be in contact with you today regarding your query.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***