AJ
Arlene J
1 reviews | Active since Feb 2016
25 Feb 2016, 08:23
Missing tablet
A tablet was bought at CNA Dundee. After 3 months it was returned for repairs to the store. After 4 months the tablet is still not back. After inquiry the tablet has gone missing on the way to the repairs. The staff is not willing to assist in tesolvibg the matter and said there is nothing they can do. So what now? I paid fot the item, sent it for repairs as it was inder warrenty, its gone missing in their posession but they cant help me? *******!!! This is theft!!!! I am intitled to a new tablet or a refund!
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CNA's replyOfficial
25 Feb 2016, 14:58Hello AJNDE,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CNA Dundee management for actioning accordingly as the Tablet was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconvenience caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CNA Dundee management for actioning accordingly as the Tablet was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconvenience caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply25 Feb 2016, 14:58
Official
Hello AJNDE,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CNA Dundee management for actioning accordingly as the Tablet was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconvenience caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CNA Dundee management for actioning accordingly as the Tablet was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconvenience caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre: ***.
Best regards,