AP
Akash P

1 reviews | Active since Dec 2013

13 Jul 2017, 21:10

Misleading discount on online order

<p>CNA sent me an email stating that if I purchase 2 or more selected gaming titles that I would be entitled to a 20% off the the price on selected titles. I did choose 2 of the selected titles and noticed I did not get a discount. i emailed CNA and they told me to proceed with the order and that I must give them the order number so that I can be credited with the 20% in my account. I placed the order and gave CNA my order number so that they could query about the discount. I get a phone call and then they tell me that the price that was shown online was already the discounted price. So I asked them to cancel the order as I was mislead and the guy tells me that the order is with courier company and that if I dont want the item that I must either send it back with the courier company unsigned or bring it to any CNA store. The email that I got did not state that the price was already discounted</p>

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Replies (1)
CNA
CNA's reply14 Jul 2017, 10:06
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the misleading price query, they will need the order number so that they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards

Customer Experience Team

Call Centre ***