sM
stephen M
1 reviews | Active since Feb 2015
17 Feb 2015, 16:22
Manager from Hell,
We bought a new Acer laptop for R8000 @ cna Brits mall in march 2014. And sadly I lost the slip but I bought it using a edgars account. The laptop doesn't want to switch on so we took it back to for repairs and the branch manager says she can't help us because we don't have the slip and she says it will take her forever to go through the manual slips because she's short staffed. ND I'm worried because the warranty is falling off in march. I regret the day I decided to purchase my laptop there. The manager is so rude and *********** and the staff is clueless and can't help with anything.
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CNA's replyOfficial
18 Feb 2015, 11:38Hello tkmaila,
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion kindly note that we have liaison with the store manager and she will be able to assist you with booking your laptop for repairs.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion kindly note that we have liaison with the store manager and she will be able to assist you with booking your laptop for repairs.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
CNA's reply18 Feb 2015, 11:38
Official
Hello tkmaila,
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion kindly note that we have liaison with the store manager and she will be able to assist you with booking your laptop for repairs.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion kindly note that we have liaison with the store manager and she will be able to assist you with booking your laptop for repairs.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,