1 reviews | Active since Aug 2013
Luring consumers under false pretenses
I visited your CNA Eastgate (Jhb) store yesterday morning at 10h00 to purchase toys in the \up to 75%\" sale. My intention was to buy several items that were marked off 50% and more. Unfortunately there was not a single item on the sale table that were even marked off at more than 30%! I asked the people in-store about it and they smiled and explained that there are definitely no items marked off in the higher percentages. We even scanned the toys in my basket to confirm and the result was that the items were marked off at 24%. <br> I got back home and told my friends that were also intending to visit the sale not to bother. The sale was just a **** to lure consumers into the store under false pretenses. Shame on you.<br> Carla Knoetze"
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Promotions management team for looking into as our valued customer is not happy that the store did not have items on the promised sale, however kindly be advised that when the sale states that up to 70% It does not mean all the items will be discounted to 70% as you have also stated some items discount might be 50% and so forth . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Promotions management team for looking into as our valued customer is not happy that the store did not have items on the promised sale, however kindly be advised that when the sale states that up to 70% It does not mean all the items will be discounted to 70% as you have also stated some items discount might be 50% and so forth . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,