1 reviews | Active since Aug 2015
Lenovo i3 laptop exchange issue
Have been looking for a laptop for the past 2 weeks , finally saw the Lenovo i5 and a red Lenovo i3 I had been deciding between at CNA Eastgate mall. Last week Friday I went past Mall at Carnival and noticed the i3 I wanted was R5999 by them, not knowing it was also the same price at Eastgate I made my decision to get the i3 because I loved the color, the gentleman at carnival was very helpful and I bought it from them. we didn't open the box as he said all i3s Lenovo they had in stock were in the red finish. when opened the box with such excitement it was the black finish. I went to Eastgate as I work close to them and they said I had to a refund from the other branch and come buy from them. Didn't want the hustle of refunding so I went back to M@ C after work on Saturday and asked them to exchange but unfortunately all their stock they had left was in black. went back to Eastgate and they were so rude to me , spend half a day trying to get them to exchange, the so called manager Dudu said she cant. She told the lady called Hailee I think to check stock and she said I had to wait for Keith. after waiting they didn't exchange and I am an unhappy customer. what do I do now?????
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are. We would like to assure you that your service experience will be discussed with both the CNA Eastgate and Carnival Mall store managers directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are. We would like to assure you that your service experience will be discussed with both the CNA Eastgate and Carnival Mall store managers directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
