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Vinolan M

1 reviews | Active since Oct 2017

13 Oct 2017, 09:22

Late delivery of a pre-ordered PS4 game

I lodged a complaint earlier this week. I still haven't received any feedback other than the automated text from CNA.

CNA Menlyn is the store which was supposed to have delivered my game.

I feel I am being treated unfairly as a custom and the service from CNA is poor to say the least.

I even suggested that I pick it up from the Secunda CNA branch where I live.

This is extremely frustrating and unacceptable

0
Replies (2)
CNA
CNA's reply13 Oct 2017, 16:39
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the delayed order.We have escalated your online query to the respective team and feedback will be provided .

***/GO

Kind regards

The CNA Customer Experience Team

VM
Vinolan M's update19 Oct 2017, 09:37
Reviewer Update
This is the 3rd time I posting about the same issue. CNA Menlyn still has not delivered the game to me. I have even requested the Secunda CNA branch to arrange for the game to be delivered there and I will pick up. Still no response Tomorrow will be 3weeks that the delivery is delayed by. CNA is in Mora Creditoris. I was told by an employee in the Secunda branch that CNA Menlyn is trying g to resolve the matter with the couriers who delivered the incorrect item to me. This is not my problem! I am still without what I have paid for. The amount for the game has been deducted from my account. CNA Menlyn is utterly useless Vinolan Murugan