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Vinolan M

1 reviews | Active since Oct 2017

10 Oct 2017, 12:01

Late delivery of a pre-ordered PS4 game

I pre-ordered fifa 18 for PS4 weeks before the release date using me Edgars account.

Like every gamer expecting the game on the release date....

The intention and primary reason for requesting a pre-order is to avoid standing in ridiculously long queues, to get the game at a cheaper price and to have the convenience of having it delivered to your home.

This was not the case. On release date 29 September 2017 just after 5pm I still hadn't received the game. I then emailed ********** lodging my complaint. I received a response stating that there has been a delay and that I would receive the game the Monday 2 October 2014. At around 7pm that evening a courier service delivery van brought me the incorrect product! Fifa 18 but for PC and not the PS4 platform.

I then sent it back immediately with the courier. Reported this to CNA and have since not received any feedback whatsoever from CNA nor the courier service.

I think this is extremely unacceptable.

Vinolan Murugan

0
Replies (2)
CNA
CNA's reply10 Oct 2017, 13:26
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the incorrect order delivered and the refund request, they will action and revert back to you with feedback. Please find the below reference number for your post ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

VM
Vinolan M's update12 Oct 2017, 08:15
Reviewer Update
Two days ago I wrote a review on CNA. I received a private response from them stating that the matter would be escalated. I have yet to receive any conclusive feedback as to when I will receive my game and whether I will be compensated for the inconvenience caused. I think this is pathetic CNA Menlyn! What is the hold up? Is this how customers are treated? I even went in to the CNA Secunda branch on the 9th of October 2017 to get assistance, I was told that they would contact the Menlyn branch and even try to arrange for the game to be delivered to Secunda for my collection. I want my game I am a paying customer this is extremely unfair!