JK
Joyce K

1 reviews | Active since Mar 2016

05 Mar 2016, 10:21

Late delivery.

I placed an order on the 26th of February. (Order #***) I did read the delivery policy and it states that they will delivery 2-5 days. I understand that the 26th is a friday and they only deliver on WORKING DAYS. But the 5th working day has passed and i still havent received my product yet. The status of my order still says \picked\" since the 26th. The policy did state that if there is no stock, the customer will be notified. Till this day i am not notified of anything! Please change your delivery policy on the webiste as it gives false information of your delivery days. Please fix it! "

0
Replies (1)
CNA
CNA's reply07 Mar 2016, 09:31
Official
Hello jwmk,

We have received your concerns and apologise for the inconvenience caused by the matter. We have liaised with the C.N.A online team management as per the concern sent in by our valued customer, they will certainly look into the n matter reported buy our valued customer.
Please find the below reference number for your email
***/GO.

We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.

Best regards,