1 reviews | Active since Jul 2011
Laptop turned from shop and needs repairs
<p>I purchased a laptop last year which is giving problems, screen goes blank at times. We took the laptop to the shop as the screen went blank and when we got there the screen switched on. The sales assistant was however informed that there is definitely something wrong with the laptop. The laptop was therefore not taken. Similar problem has occured and when we took it to the shop we were informed they no longer take them for repairs. We were given a number we should contact, but there is not one picking up. I am now sitting with a broken laptop which needs urgent repairs because it is used for school work but dont know what to do.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A West gate management for actioning accordingly as the Tablet was sent in store for repairs and they could not offer further assistance to our valued customer. A reference number for the formal complaint logged on your behalf is as follows ********** 042/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.We apologise again for any frustrations incurred .Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A West gate management for actioning accordingly as the Tablet was sent in store for repairs and they could not offer further assistance to our valued customer. A reference number for the formal complaint logged on your behalf is as follows ********** 042/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.We apologise again for any frustrations incurred .Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.