1 reviews | Active since Feb 2015
Laptop -LCD Cable faulty
Good day,<br> <br> I bought a laptop on the 04th June 2013 at Polokwane CNA next door checkers,hardly within four months(in December 2013)the laptop started giving the problems,the screen was blank(showing no icons, not coming on), i then took it to the store whereby they took it and told me that they will fix the problem. On the 22nd December i went back to them to collect it. it worked for a day and the problems started again. In January 2014 I took it again to them, where I got demolishing, disappointing response from a gentleman, he told me that they will not fix it. Since then i left the laptop there until yesterday 09/02/2015 when i decided to go and check the progress then i found a slip inside the laptop which says LCD CABLE FAULTY TO BE REPLACED<br>
Thank you for bringing this to our attention as this allows us to put situations in order so that you may continue to enjoy a pleasant shopping experience. Our attempts to contact you were unsuccessful, please note that your concerns regarding Your laptop has been escalated to the CNA the great north management team to address and feedback will be reverted back to you.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this to our attention as this allows us to put situations in order so that you may continue to enjoy a pleasant shopping experience. Our attempts to contact you were unsuccessful, please note that your concerns regarding Your laptop has been escalated to the CNA the great north management team to address and feedback will be reverted back to you.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***