Knows nothing
<p>CNA centurion this is a complaint. This store is totally unacceptable I went to them on Saturday the 28th Jan and asked if they will be getting the PSVR they said no only the online stores. I ask everyday just to make sure because I work in the same mall and everyday they still say no, not I'm not sure a straight no. So I had to drive to menlyn to get it which took extra time and petrol just to find out to day they have stock that they got yesterday. But when I ask them today they still said now after I ask why they advertising it did they look for someone that told me they got yesterday already. This is not the first time they know nothing about what they sell. I would not recommend anyone using this store.</p>
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Replies (3)
CNA's replyOfficial
02 Feb 2017, 17:01We have escalated the complaint to the C.N.A Centurion Mall management to address as our valued customer is not happy that the staff members were not helpful on the item that you were looking for as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO.The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply02 Feb 2017, 17:01
Official
We have escalated the complaint to the C.N.A Centurion Mall management to address as our valued customer is not happy that the staff members were not helpful on the item that you were looking for as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO.The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's replyOfficial
02 Feb 2017, 17:03We have escalated the complaint to the C.N.A Centurion Mall management to address as our valued customer is not happy that the staff members were not helpful on the item that you were looking for as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO.The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply02 Feb 2017, 17:03
Official
We have escalated the complaint to the C.N.A Centurion Mall management to address as our valued customer is not happy that the staff members were not helpful on the item that you were looking for as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO.The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's replyOfficial
02 Feb 2017, 17:04We have escalated the complaint to the C.N.A Centurion Mall management to address as our valued customer is not happy that the staff members were not helpful on the item that you were looking for as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO.The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply02 Feb 2017, 17:04
Official
We have escalated the complaint to the C.N.A Centurion Mall management to address as our valued customer is not happy that the staff members were not helpful on the item that you were looking for as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO.The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,