FK
Faizal K
1 reviews | Active since Dec 2015
27 Dec 2015, 12:26
Kaspersky 2016 Internet Security
Was on holiday In Jo burg, Saw specials on the CNA brochure, Went to CNA Sandton Mall to Purchase the Kaspersky Internet Security 2016. No stock, n would even find another store who would have it as they are very busy. Couldn't find another CNA and thus left Jo-burg for Durban, Called the callcentre, on 27/12/2015 @10 am very *********** , had to give my story to 2 people who still couldn't handle my queries adequately. The specials are over i have been prejudiced by the lack of good service and poor communications.
Helpful (0)
Replies (1)0
Replies (1)
CNA's replyOfficial
28 Dec 2015, 14:49Hello Kafir786,
Please accept our sincere apologies for the frustrations caused to you in our C.N.A Sandton store.
Kindly note we will be addressing all concerns raised regarding your service experienced to the stores management team. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours by management.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: 0800 203
Please accept our sincere apologies for the frustrations caused to you in our C.N.A Sandton store.
Kindly note we will be addressing all concerns raised regarding your service experienced to the stores management team. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours by management.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: 0800 203
Best regards,
CNA's reply28 Dec 2015, 14:49
Official
Hello Kafir786,
Please accept our sincere apologies for the frustrations caused to you in our C.N.A Sandton store.
Kindly note we will be addressing all concerns raised regarding your service experienced to the stores management team. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours by management.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: 0800 203
Please accept our sincere apologies for the frustrations caused to you in our C.N.A Sandton store.
Kindly note we will be addressing all concerns raised regarding your service experienced to the stores management team. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours by management.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: 0800 203
Best regards,