Just terrible
<p>About three weeks ago I purchased a Cell C branded phone which is advertised with free 500 meg/month worth of data as long as you recharge with R50 each month. The consultant also told me that should I not receive the data that I would need to call Cell C(kinda strange). I purchased the R50 immediately and did not receive the data. I called Cell C who then told me that it was CNA who was meant to help me. I called Cna Howard Centre 4 times who then eventually told me that Cell C would give me a call..they did not! I then went to the store and the manager showed me an email to someone who was going escalate my problem BUT nothing came of that.......I then tried calling him myself and couldn't get hold of him..SOOO three weeks later,about 6-8 phone calls and 2 return visits to CNA and still no help!</p>
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Replies (3)
CNA's replyOfficial
12 Jul 2017, 16:35We have escalated the complaint to the C.NA Pine lands management to address with regards to the data complaint as it was not received as promised. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply12 Jul 2017, 16:35
Official
We have escalated the complaint to the C.NA Pine lands management to address with regards to the data complaint as it was not received as promised. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's replyOfficial
12 Jul 2017, 16:37We have escalated the complaint to the C.NA Pine lands management to address with regards to the data complaint as it was not received as promised. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply12 Jul 2017, 16:37
Official
We have escalated the complaint to the C.NA Pine lands management to address with regards to the data complaint as it was not received as promised. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
's updateReviewer Update
24 Jul 2017, 09:31It's now been more than a month and Cell C is denying the promotion ever existed! It's a joke that this is the way Cell C treats the individual customer....
's update24 Jul 2017, 09:31
Reviewer Update
It's now been more than a month and Cell C is denying the promotion ever existed! It's a joke that this is the way Cell C treats the individual customer....