1 reviews | Active since Oct 2017
Just re-instate my order
I love it when I purchase something on CNA Online, only to have it accepted AND paid for, to then have it "cancelled" due to a system error (after the order got approved by the system). Then I get told that they will not be re-instating my order. THIS IS BS! I have emailed you my order details more than a week ago, and I expect it to be re-instated! TERRIBLE SERVICE, your system issues are not my problem when I expect 48 hour (and PAY EXTRA for) delivery!!!
We apologise for any frustrations incurred.Kindly be advised that when an order has been cancelled , it may not be re instated , our valued customer will have to create a new one altogether or request for a refund on ***. We apologise again for any frustrations incurred . Please find the below reference number for your email ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
We apologise for any frustrations incurred.Kindly be advised that when an order has been cancelled , it may not be re instated , our valued customer will have to create a new one altogether or request for a refund on ***. We apologise again for any frustrations incurred . Please find the below reference number for your email ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.