1 reviews | Active since Jul 2011
Jumping the queue OK, says Juan manager of CNA Kenilworth Centre
I was upset that a lady jumped the queue while the rest of us waited. Shadley just shrugged his shoulders behind the cashiers desk. I told him that it was unprofessional and he wouldn't make eye-contact. He just said that there is nothing he could do. He could simply have told her to join the queue. When I called over Juan, the manager, he says "I apologise for what the customer did but there is nothing that Shadley could do" which again doesn't take responsibility. He is protecting Shadley, who should have told her to join the queue, like everyone else. Really poor customer service from Shadley and especially from the manager. Juan, I expected more from you. Poor form. Poor managing. Poor customer service. Not the type of place that I will shop at in future.
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Kenilworth management to address as our valued customer is not happy that the store staff members let a customer skip the queue, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Kenilworth management to address as our valued customer is not happy that the store staff members let a customer skip the queue, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.