1 reviews | Active since Apr 2017

28 Apr 2017, 11:45

J2 Samsung claim

<p>I send my phone for repairs on the 4th of march and they said the claim takes 3weeks and I'll get my after that period. Now I'm the one coming to the store to do follow ups. The last 3 weeks they told me to give them five working days but ever since that I haven't heard anything from them. It cost me money to come here for nothing every now then. Please help.</p>

0
Replies (7)
CNA
CNA's reply29 Apr 2017, 11:17
Official

Thank you for bringing this matter to our attention.Please accept our sincere apologies for the lapse in service regarding your cellphone insurance .Kindly note that we have tried contacting you for your account details to no avail.However we will escalate your query to our Eastgate store for urgent feedback.

***/GO

Kind regards

The Customer Experience Team

Best regards,

CNA
CNA's reply29 Apr 2017, 11:17
Official

Thank you for bringing this matter to our attention.Please accept our sincere apologies for the lapse in service regarding your cellphone insurance .Kindly note that we have tried contacting you for your account details to no avail.However we will escalate your query to our Eastgate store for urgent feedback.

***/GO

Kind regards

The Customer Experience Team

Best regards,

CNA
CNA's reply29 Apr 2017, 11:17
Official

Thank you for bringing this matter to our attention.Please accept our sincere apologies for the lapse in service regarding your cellphone insurance .Kindly note that we have tried contacting you for your account details to no avail.However we will escalate your query to our Eastgate store for urgent feedback.

***/GO

Kind regards

The Customer Experience Team

Best regards,

CNA
CNA's reply29 Apr 2017, 11:17
Official

Thank you for bringing this matter to our attention.Please accept our sincere apologies for the lapse in service regarding your cellphone insurance .Kindly note that we have tried contacting you for your account details to no avail.However we will escalate your query to our Eastgate store for urgent feedback.

***/GO

Kind regards

The Customer Experience Team

Best regards,

CNA
CNA's reply29 Apr 2017, 11:18
Official

Thank you for bringing this matter to our attention.Please accept our sincere apologies for the lapse in service regarding your cellphone insurance .Kindly note that we have tried contacting you for your account details to no avail.However we will escalate your query to our Eastgate store for urgent feedback.

***/GO

Kind regards

The CNA Customer Experience Team

Best regards,

CNA
CNA's reply29 Apr 2017, 11:19
Official

Thank you for bringing this matter to our attention.Please accept our sincere apologies for the lapse in service regarding your cellphone insurance .Kindly note that we have tried contacting you for your account details to no avail.However we will escalate your query to our Eastgate store for urgent feedback.

***/GO

Kind regards

The CNA Customer Experience Team

Best regards,

CNA
CNA's reply29 Apr 2017, 11:19
Official

Thank you for bringing this matter to our attention.Please accept our sincere apologies for the lapse in service regarding your cellphone insurance .Kindly note that we have tried contacting you for your account details to no avail.However we will escalate your query to our Eastgate store for urgent feedback.

***/GO

Kind regards

The CNA Customer Experience Team

Best regards,