LK
Louise K
1 reviews | Active since Sept 2018
09 Sept 2018, 10:57
Items missing. No feedback on complaints
Ordered birthday present for nephew, delivery would be 2 -5 working days. This was on 23 August 2018. A week later I contacted CNA and they had not sent my package out yet. I complained and eventually, on 3 September 2018 I received my package. THREE items missing!!! AND to top this off my nephews birthday passed. I was so embarressed!!! Not only did I give a late present, I gave a lame present due to items missing!!!!! Contacted CNA online on 4 September 2018. Got a reference number. Still have not received any solution. Just emails that they are waiting for another department to respond!!!!! I am furious. I want what I ordered. I paid for it, it is mine! They probably resold my items and now they want me to just keep quiet. I will not. I have saved all correspondence with this company as proof. In the past I used to love CNA, but what a joke the company has become!! There are so many better options to shop from. Poor staff. Poor service.
Helpful (0)
Replies (3)0
Replies (3)
CNA's replyOfficial
10 Sept 2018, 13:43Please accept our sincere apologies for the lapse in service experienced.
Kindly note your query is referred to our online team to urgently address and resolve your complaint.
Please find below reference number for this query:
***/GO
Kind Regards
Edgars Customer Relations Team
Best regards,
CNA's reply10 Sept 2018, 13:43
Official
Please accept our sincere apologies for the lapse in service experienced.
Kindly note your query is referred to our online team to urgently address and resolve your complaint.
Please find below reference number for this query:
***/GO
Kind Regards
Edgars Customer Relations Team
Best regards,
LK
Louise K's updateReviewer Update
12 Sept 2018, 10:21Still no response!
LK
Louise K's update12 Sept 2018, 10:21
Reviewer Update
Still no response!
LK
Louise K's updateReviewer Update
12 Sept 2018, 10:26No response. No refund. No products! This company is like working with a small kid that has no ears! They just dont listen and dont care! But I dont give up easily
LK
Louise K's update12 Sept 2018, 10:26
Reviewer Update
No response. No refund. No products! This company is like working with a small kid that has no ears! They just dont listen and dont care! But I dont give up easily