1 reviews | Active since Feb 2016
Item not Deliverd yet Invoiced.
I placed an online order on 5 January 2016. The Package was delivered on 11 January 2016 with 1 item not included, yet it appeared on the Invoice. I sent an email on 11 January 2016, called Menlyn CNA as they appeared on the waybill as the sender. I was promised someone would call me back shortly. Yet that never happened. I sent countless more emails hoping to be assisted. The only response I received was on 28 January 2016with an apology for the delay and ensurance that my complaint was escalated to the fulfillment store and that feedback will be provided. Needless to say I still did not get any feedback to date, 18 February 2016. PLEASE LEAVE THE ONLINE SHOPPING FOR THE COMPETENT STORES, WHO KNOWS THE VALUE OF CUSTOMER SERVICE. Utterly appalled!!!
As per our telephonic conversation today at 11:11 AM. We apologise for any convenience caused and understand and acknowledge how frustrating it must be. Kindly note your query has been escalated to the online manager and feedback will be provided shortly.
Please accept our sincere apologies for all the frustrations this incident has caused you.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
As per our telephonic conversation today at 11:11 AM. We apologise for any convenience caused and understand and acknowledge how frustrating it must be. Kindly note your query has been escalated to the online manager and feedback will be provided shortly.
Please accept our sincere apologies for all the frustrations this incident has caused you.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***