Incorrect Pricing

I visited your ****arney Mall store today to look for mini cards. I found a box of cards randomly lying on the top of a shelf with no price. I asked an employee to help me and she took the card to the till point to scan. I went with her and she told me that the cards were R5.

I therefore purchased 12 cards and as I walked out, I looked on my slip to see I had been charged R13 per card. I went back to the cashier and was told that the person that helped me was a trainee and she didnt know the price. When I told them that she had scanned it at the till point, they said there was nothing that they could do.

I was late for a meeting, so I had no time to process a refund and I therefore left. I will not be shopping at CNA any longer if this is the type of poor service received as other stores honour the price they give the customer.

Dr Atiya Mosam