sV
seshan V
1 reviews | Active since Apr 2016
15 Apr 2016, 11:30
incorrect item sent and no feedback thereafter
the item sent to myself was totally different to the item for sale on their online store. I immediately sent an email to CNA and received an automated response stating my query will investigated and a \personal response\". I received this email 4 days ago . Basically Cna online has displayed items on their online and sending different items to their customers , and they wont answer to any queries thereafter , this is totally unacceptable . "
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CNA's replyOfficial
18 Apr 2016, 09:45Hello se****,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that we have logged a case on your behalf and addressed that matter with the C.N.A online team to assist further. You also need to contact *** with your order number , in order for proper clarity to be provided on the matter.
Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that we have logged a case on your behalf and addressed that matter with the C.N.A online team to assist further. You also need to contact *** with your order number , in order for proper clarity to be provided on the matter.
Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
CNA's reply18 Apr 2016, 09:45
Official
Hello se****,
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that we have logged a case on your behalf and addressed that matter with the C.N.A online team to assist further. You also need to contact *** with your order number , in order for proper clarity to be provided on the matter.
Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that we have logged a case on your behalf and addressed that matter with the C.N.A online team to assist further. You also need to contact *** with your order number , in order for proper clarity to be provided on the matter.
Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.