RB
RY B
1 reviews | Active since Jun 2014
15 Apr 2015, 11:56
Incorrect Goods Delivered
On 10 April 2x ink cartridges were delivered from my online purchase. They were not the XL that were advertised and paid for. I mailed them immediately and after some confusion was told that I would be phoned on Monday. Tuesday evening I mailed and mentioned no one had called yet. Still nothing. They told me on the second email that there is no stock of the XL. So why not put it on backorder?<br> <br> I will never again deal with CNA online. What a terrible 'couldn't care less' attitude.
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CNA's replyOfficial
18 Apr 2015, 09:36Hello ryb,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. As per our telephonically discussion kindly note that you can visit any of our CNA branches with your invoice and they will gladly assist you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us and we look forward to your continued support.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. As per our telephonically discussion kindly note that you can visit any of our CNA branches with your invoice and they will gladly assist you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us and we look forward to your continued support.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
CNA's reply18 Apr 2015, 09:36
Official
Hello ryb,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. As per our telephonically discussion kindly note that you can visit any of our CNA branches with your invoice and they will gladly assist you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us and we look forward to your continued support.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. As per our telephonically discussion kindly note that you can visit any of our CNA branches with your invoice and they will gladly assist you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us and we look forward to your continued support.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,