1 reviews | Active since Nov 2011
*********** staff
I visited Norwood Cna on 27/03/2015, and wanted to buy Discover magazine among the other things. At the till salesman (Sibissiso) couldn't scan this magazine and than while holding it in his hands said to me that it was out of stock! Common sense did not prevail as he saw it on the screen that it was out of stock and simply refused to find a way to give it to me.<br> <br> I asked for the manager and was told that he was at the back of the store. I talked to Lerato (lady in charge) and she said the the manager was off the duty, and although she was in charge looked completely indifferent to the problem and kept on saying that she could not help me.<br> <br> This shop is utterly disorganised, staff is not trained in the basics of customer service, and very often quite rude. Manager is hardly ever there as I had the problems with them in the past.<br>
Thank you for highlighting the flaw during your recent visit to our CNA Norwood store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw during your recent visit to our CNA Norwood store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***